Privacy Policy

PRIVACY POLICY

Effective Date: August 8, 2026

Legal Entity: EverPeak Systems LLC

Business Brand: SolPeak Systems

Website: https://solpeaksystems.com

Email: [email protected]

Phone: (775) 235-8428

Business Address: 1580 Grand Point Way, Unit 34732, Reno, NV 89533-1070, United States

1. INTRODUCTION

EverPeak Systems LLC operates the SolPeak Systems business brand (“EverPeak,” “SolPeak,” “Company,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information in connection with the SolPeak Systems website, forms, chat systems, communications, booking pages, demonstrations, audits, consultations, purchases, support, and business services.

This Privacy Policy is intended to provide notice of our privacy practices. It is not intended to create rights beyond those provided by applicable law.

Use of our services may also be governed by our Terms & Conditions and any applicable service agreement.

2. SCOPE

This Privacy Policy applies to personal information we process in connection with:

• solpeaksystems.com;

• website forms;

• website chat;

• SMS communications;

• phone communications;

• email communications;

• calendar and booking interactions;

• demonstrations;

• audit requests;

• proposals;

• purchases;

• client onboarding;

• customer support;

• CRM systems;

• automation systems;

• AI-assisted systems;

• and related business operations.

This Policy does not necessarily govern information processed entirely by an independent third party under that third party’s own privacy policy.

3. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

A. CONTACT AND IDENTIFICATION INFORMATION

This may include:

• name;

• business name;

• job title;

• email address;

• telephone number;

• business address;

• service location;

• website address;

• and similar business contact information.

B. BUSINESS AND SERVICE INFORMATION

This may include:

• business type;

• industry;

• business hours;

• services offered;

• staff or provider information;

• booking processes;

• communication processes;

• CRM information;

• calendar information;

• practice-management or booking-system information;

• lead-flow information;

• missed-call information;

• sales-process information;

• follow-up processes;

• operational needs;

• project requirements;

• and information necessary to provide requested services.

C. COMMUNICATION INFORMATION

We may collect communications you send or provide through:

• forms;

• chat;

• SMS;

• email;

• telephone;

• booking systems;

• support requests;

• consultations;

• audits;

• and other communication channels.

Depending on the system being used, this may include message content, communication timestamps, caller or sender information, and related metadata.

D. CALL, VOICE, AND TRANSCRIPTION INFORMATION

Where call recording, transcription, monitoring, or AI-assisted communication is lawfully enabled, we may process information such as:

• call metadata;

• caller information;

• audio recordings;

• transcripts;

• summaries;

• call outcomes;

• routing information;

• and related communication records.

Recording or transcription functionality is used only where enabled and subject to applicable contractual and legal requirements.

E. PAYMENT AND TRANSACTION INFORMATION

When you make a purchase, a third-party payment processor may collect payment information.

We generally do not intentionally store full payment-card numbers on our own systems.

We may receive transaction information such as:

• payment status;

• amount;

• transaction identifier;

• billing name;

• invoice information;

• subscription status;

• and limited payment metadata.

F. TECHNICAL AND DEVICE INFORMATION

When you use our website or online services, we or our service providers may automatically collect information such as:

• IP address;

• browser type;

• device type;

• operating system;

• approximate location derived from IP address;

• referring page or website;

• pages viewed;

• timestamps;

• website interactions;

• cookie identifiers;

• analytics identifiers;

• and related technical information.

4. SOURCES OF INFORMATION

We may collect information:

• directly from you;

• from your business or authorized representatives;

• from our clients when necessary to provide contracted services;

• automatically through our website and technologies;

• from service providers and platforms we use;

• from payment processors;

• from calendar, CRM, phone, messaging, or booking integrations;

• from publicly available business websites and business directories where permitted;

• or from other sources where permitted by law.

5. INFORMATION WE DO NOT INTEND TO COLLECT THROUGH GENERAL WEBSITE CHANNELS

Our public website, standard web forms, standard chat systems, ordinary email, standard SMS, and demonstration environments are not intended for the submission of highly sensitive information.

Unless we specifically authorize a secure workflow in writing, please do not submit:

• medical records;

• detailed diagnoses;

• detailed treatment histories;

• patient records;

• Social Security numbers;

• government identification numbers;

• full payment-card information;

• financial-account credentials;

• passwords;

• authentication credentials;

• genetic information;

• biometric identifiers;

• or other highly sensitive regulated information.

If you accidentally provide sensitive information, please contact us promptly.

6. HEALTH INFORMATION AND PHI

SolPeak Systems provides technology, workflow, communication, and automation services to businesses, including businesses that may operate in healthcare-related industries.

Our general public website and standard inquiry channels are not intended to collect patient Protected Health Information (“PHI”) or detailed consumer health information.

Do not submit PHI through general website forms, ordinary chat, standard email, SMS, demonstrations, or other unapproved channels.

Where a specific client project requires EverPeak Systems LLC to create, receive, maintain, transmit, or otherwise process PHI or other regulated health information, such processing must first be separately evaluated and authorized.

Where required, the parties must enter appropriate agreements, and relevant systems, vendors, permissions, safeguards, and processing instructions must be approved before such processing begins.

Nothing in this Privacy Policy is intended to waive obligations that applicable law independently imposes.

7. HOW WE USE INFORMATION

We may use personal information for legitimate business purposes including:

• responding to inquiries;

• providing requested information;

• performing audits;

• scheduling calls;

• providing demonstrations;

• preparing proposals;

• processing purchases;

• onboarding clients;

• providing services;

• configuring workflows;

• configuring CRM systems;

• configuring booking systems;

• providing support;

• communicating about projects;

• sending service-related messages;

• providing reminders and confirmations;

• troubleshooting technical issues;

• operating phone, chat, SMS, and email systems;

• routing leads;

• supporting missed-call recovery;

• maintaining pipelines;

• improving workflows;

• maintaining system security;

• preventing fraud and abuse;

• verifying transactions;

• managing accounts;

• measuring website and service performance;

• maintaining business records;

• enforcing agreements;

• complying with applicable legal obligations;

• resolving disputes;

• protecting our rights and systems;

• and operating and improving our business.

8. INFORMATION PROCESSED ON BEHALF OF CLIENTS

Certain SolPeak Systems services involve processing information on behalf of business clients.

For example, we may configure or support systems that receive information from a client’s customers, patients, prospects, website visitors, or leads.

In these situations, the applicable business client may control the purposes for which the information is collected and used, and EverPeak Systems LLC may process that information to provide contracted services.

Where appropriate, requests relating to information controlled by one of our clients should be directed to that client.

We may assist our clients with lawful privacy requests where required by contract or applicable law.

9. AI AND AUTOMATION

We use or may use artificial intelligence, automation, CRM, communications, and related technology providers to deliver services.

AI-assisted systems may be used to:

• organize inquiries;

• draft responses;

• summarize communications;

• classify leads;

• route inquiries;

• support booking;

• provide customer-service assistance;

• analyze business processes;

• assist with follow-up;

• or support internal operations.

Information processed through AI-assisted systems may be transmitted to third-party technology providers necessary to provide the applicable functionality.

Use of information by third-party providers is subject to their applicable terms, contractual commitments, and privacy practices.

Do not submit sensitive or regulated information into an AI or automation system unless that system has been specifically approved for such use.

10. SMS AND TEXT MESSAGING

Where you affirmatively opt in or where otherwise permitted by applicable law, we may send text messages relating to:

• your inquiry;

• requested services;

• appointments;

• consultations;

• support;

• account activity;

• service updates;

• or other communications you have requested or authorized.

SMS consent is optional and is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You may opt out of applicable SMS communications by replying STOP.

You may request assistance by replying HELP.

We will process applicable opt-out and consent-revocation requests as required.

11. MOBILE INFORMATION AND SMS CONSENT

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be provided to service providers or subcontractors only as reasonably necessary to support requested services, such as customer service, communications infrastructure, CRM, hosting, or messaging services. SMS originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties for their own marketing or promotional purposes.

12. TELEPHONE COMMUNICATIONS

If you contact us by telephone or request telephone communication, we may use your telephone number and related communication information to:

• respond to your request;

• return calls;

• provide support;

• schedule meetings;

• follow up regarding requested services;

• or otherwise communicate regarding an existing business relationship.

Where required by law, recording, monitoring, transcription, or automated communication functionality will be subject to applicable notice or consent requirements.

13. EMAIL COMMUNICATIONS

We may send service-related, transactional, administrative, support, account, security, or legal communications where appropriate.

Where we send marketing emails, recipients may unsubscribe through an available unsubscribe mechanism or by contacting us.

We will process valid opt-out requests as required by applicable law.

Certain non-marketing communications may still be sent when reasonably necessary to provide requested services, protect an account, process a transaction, enforce an agreement, or comply with law.

14. HOW WE DISCLOSE INFORMATION

We may disclose information to service providers and contractors that help us operate our business or provide requested services.

These may include:

• website and hosting providers;

• CRM and automation platforms;

• phone and telecommunications providers;

• SMS and messaging providers;

• email providers;

• AI and software providers;

• calendar and booking providers;

• payment processors;

• analytics providers;

• security providers;

• contractors and consultants;

• legal, tax, compliance, accounting, or professional advisors;

• and other providers necessary to operate or support the services.

We may also disclose information:

• at your direction or with your consent;

• to provide requested services;

• to the applicable business client where we process information on that client’s behalf;

• to protect our rights, users, systems, property, or safety;

• to investigate fraud, abuse, or security incidents;

• to enforce agreements or policies;

• to comply with law, legal process, court order, subpoena, regulatory requirement, or lawful governmental request;

• or in connection with a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction.

Service providers are expected to process information only for legitimate purposes connected with the services they provide, subject to applicable law and contractual terms.

15. SALE AND SHARING OF PERSONAL INFORMATION

We do not sell personal information for monetary consideration in the ordinary course of our business.

We do not sell or provide SMS opt-in data or mobile-consent information to unrelated third parties for their own marketing or promotional purposes.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange for money.

If any disclosure by us is legally treated as a sale, sharing, or targeted advertising activity, we will provide applicable notices and rights where required by law.

16. COOKIES, ANALYTICS, PIXELS, AND TRACKING TECHNOLOGIES

Our website may use cookies, analytics technologies, pixels, tags, scripts, and similar tools.

These technologies may help us:

• operate website functionality;

• remember preferences;

• understand website usage;

• measure performance;

• diagnose technical issues;

• improve user experience;

• evaluate marketing;

• maintain security;

• and understand how visitors interact with our website.

Third-party analytics or advertising technologies, where enabled, may collect information about online activity over time and across websites or online services.

You may control certain cookies through your browser or available website controls.

Blocking cookies may affect website functionality.

17. DATA RETENTION

We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

Retention periods may depend on:

• the nature of the information;

• the services provided;

• contractual obligations;

• accounting requirements;

• tax requirements;

• security requirements;

• legal requirements;

• dispute resolution;

• fraud prevention;

• enforcement of agreements;

• regulatory requirements;

• and technical backup practices.

We may retain information longer where required or permitted by law.

When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it according to our operational practices.

18. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, loss, alteration, or disclosure.

However, no internet transmission, communication platform, telephone system, email service, SMS system, AI service, CRM, website, software platform, or storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

You are responsible for using reasonable security practices when interacting with our systems, including protecting your own passwords, devices, credentials, and accounts.

19. DATA INCIDENTS

If we become aware of a security incident involving information for which applicable law or contract requires notification or other action, we will take reasonable steps consistent with applicable obligations.

Clients are responsible for promptly notifying us of security incidents involving Client credentials, systems, accounts, employees, contractors, or access under Client’s control where those incidents may affect systems we support.

20. YOUR PRIVACY CHOICES AND REQUESTS

Depending on applicable law and your relationship with us, you may have rights concerning personal information, such as the right to request:

• access;

• correction;

• deletion;

• information about processing;

• restriction of certain processing;

• portability;

• or opt-out of certain processing.

Not every right applies in every jurisdiction or circumstance.

We may verify your identity before processing a request.

We may deny, restrict, or modify a request where permitted or required by law, including where information must be retained for:

• legal obligations;

• security;

• fraud prevention;

• accounting;

• tax;

• contract administration;

• dispute resolution;

• or protection of legal rights.

Privacy requests may be sent to:

[email protected]

21. NEVADA PRIVACY RIGHTS

Nevada residents may have rights regarding covered information under applicable Nevada privacy law.

Where applicable, Nevada residents may submit a verified request relating to covered information or directing us not to make a legally defined sale of covered information.

We do not sell covered personal information for monetary consideration in the ordinary course of our business.

The designated request address for Nevada privacy requests is:

[email protected]

We may request information reasonably necessary to verify a request before acting on it.

22. NEVADA CONSUMER HEALTH DATA

Our general website and public business inquiry systems are not designed or intended to collect consumer health data for purposes of identifying an individual’s health status.

Please do not submit health conditions, diagnoses, treatment histories, genetic information, reproductive or sexual-health information, biometric health information, or similar consumer health data through general website forms, ordinary chat, standard email, SMS, or demonstrations.

If EverPeak Systems LLC intentionally begins collecting consumer health data in circumstances subject to applicable Nevada consumer-health-data law, we will provide any additional notice, consent mechanism, processing information, request process, and other protections required for that specific processing activity.

Where we process consumer health data solely on behalf of a business client, our processing may also be governed by a separate agreement with that client and the client’s own privacy obligations.

23. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to EverPeak Systems LLC, those rights may include:

• access to personal information;

• correction;

• deletion;

• portability;

• information about categories of data collected or disclosed;

• opt-out of certain sales, sharing, or targeted advertising;

• restriction of certain sensitive-information processing;

• and protection against unlawful discrimination for exercising privacy rights.

Where applicable, we will honor valid requests as required by law.

Requests may be submitted to:

[email protected]

24. OPT-OUT PREFERENCE SIGNALS

Where applicable law requires recognition of legally valid browser-based or device-based opt-out preference signals, we will process supported signals in accordance with applicable legal requirements and the capabilities of our systems.

25. CHILDREN’S PRIVACY

Our website and services are intended for businesses and adults and are not directed to children.

We do not knowingly solicit personal information from children under 13 through our business website.

If we learn that we collected personal information from a child under 13 in circumstances where collection was not permitted, we will take reasonable steps to delete the information.

26. THIRD-PARTY WEBSITES AND SERVICES

Our website and communications may contain links to third-party websites, calendars, booking platforms, payment pages, social networks, software services, or other online services.

We are not responsible for the privacy, security, content, terms, or practices of third parties operating independently from us.

You should review applicable third-party policies before submitting information to those services.

27. BUSINESS TRANSFERS

If EverPeak Systems LLC is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, investment transaction, or similar business event, information may be disclosed or transferred as part of evaluating or completing that transaction, subject to applicable law and appropriate confidentiality protections.

28. AGGREGATED AND DE-IDENTIFIED INFORMATION

We may create or use aggregated, statistical, anonymized, or de-identified information for lawful purposes such as:

• analytics;

• reporting;

• product and service improvement;

• operational improvement;

• security;

• training;

• research;

• marketing;

• and business planning.

Where information has been properly de-identified, we may maintain and use it in de-identified form and will not intentionally attempt to re-identify it except where permitted by law.

29. CLIENT RESPONSIBILITY

Businesses that use SolPeak Systems services remain responsible for their own privacy practices and customer-facing privacy obligations.

Clients are responsible for determining what information they collect, the purposes for which they collect it, required notices, required permissions, retention practices, consumer rights, professional obligations, and lawful use of customer or patient data.

Our technical setup, workflow recommendations, suggested language, or configuration assistance does not constitute legal advice or guarantee that Client’s privacy practices comply with every law applicable to Client.

30. INTERNATIONAL USERS

Our business is based in the United States.

If you access our website or provide information from outside the United States, information may be processed in the United States or other locations where our service providers operate, subject to applicable law.

You are responsible for determining whether use of our services is appropriate under laws applicable to you.

31. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, legal requirements, or privacy practices.

The current version will be posted on this page with an updated effective date.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain such consent as required.

Continued website use alone will not be treated as consent where applicable law requires a more specific form of consent.

32. CONTACT US

If you have questions about this Privacy Policy or wish to submit a privacy request, contact:

EverPeak Systems LLC

Operating the SolPeak Systems business brand

1580 Grand Point Way, Unit 34732
Reno, NV 89533-1070, United States

Website: https://solpeaksystems.com

Privacy Email: [email protected]

Phone: (775) 235-8428