Privacy Policy
Privacy Policy
Effective Date: June 27, 2026
Business Name: R&R EXCHANGE LLC, operating under the SolPeak Systems brand
Website: https://solpeaksystems.com
Contact: [email protected]
Phone: (775) 235-8428
Business Location: Reno, Nevada, United States
SolPeak Systems respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, book a call, purchase an audit, interact with our chat, SMS, email, phone, calendar, payment, CRM, or automation systems, or otherwise communicate with us.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website, forms, chat, booking pages, or services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
name;
email address;
phone number;
business name;
business website;
business type;
business address or service location;
booking, CRM, calendar, or practice-management system information;
business hours;
service categories;
lead-flow, missed-call, booking, follow-up, or customer communication details;
messages submitted through forms, chat, email, SMS, phone, calendar booking, payment checkout, or other communication channels;
information related to audits, consultations, quotes, proposals, setup, support, or service delivery;
and any other information you choose to provide.
We may also collect basic technical information automatically, including:
IP address;
browser type;
device type;
operating system;
pages visited;
referring website;
date and time of visit;
general usage data;
cookie, pixel, analytics, or tracking information;
and other technical information used to operate, secure, improve, and measure our website and services.
2. Information We Do Not Intend to Collect
SolPeak Systems provides communication, lead capture, follow-up, workflow automation, and business operations support for appointment-based businesses.
Our website, forms, chat, SMS, email, and automation systems are not intended for medical advice, diagnosis, treatment guidance, emergency requests, legal advice, financial advice, or clinical decision-making.
Please do not submit protected health information, patient records, diagnosis details, treatment details, emergency information, payment card numbers, Social Security numbers, government identification numbers, or other sensitive personal information through our website, forms, chat, SMS, email, or booking pages unless we have specifically agreed in writing that such information may be submitted through a secure and appropriate channel.
SolPeak Systems is not a medical provider, healthcare provider, law firm, financial advisor, emergency response provider, or clinical decision-making system.
Unless separately agreed in writing, SolPeak Systems is not acting as a HIPAA Business Associate and does not enter into a HIPAA Business Associate Agreement by default. Businesses that handle protected health information are responsible for using appropriate systems, workflows, policies, permissions, and compliance processes for their own operations.
3. How We Use Information
We may use information we collect to:
respond to inquiries;
provide audits, consultations, demos, proposals, quotes, setup, support, and services;
review website lead flow, booking paths, contact forms, missed-call risk, missed-inquiry risk, and follow-up gaps;
process audit purchases or other payments;
schedule calls, demos, onboarding, support, or follow-up meetings;
communicate with you about your inquiry, audit, purchase, account, project, service, or next steps;
send reminders, confirmations, updates, service messages, or support communications;
operate, maintain, secure, improve, and troubleshoot our website, forms, chat, email, SMS, phone, CRM, calendar, payment, and automation systems;
customize website, funnel, CRM, chat, follow-up, pipeline, booking, or automation workflows;
measure website performance, marketing performance, and service effectiveness;
prevent fraud, abuse, security issues, or unauthorized activity;
comply with legal, regulatory, tax, accounting, security, and contractual obligations;
enforce our terms, agreements, policies, and rights;
and operate and improve our business.
We may also use aggregated, anonymized, or de-identified information for analytics, reporting, training, improvement, marketing, case studies, or business development, provided it does not identify a specific individual or business without permission.
4. Payments
Payments may be processed by third-party payment processors. SolPeak Systems does not intentionally store full credit card numbers on its own systems. Payment processors may collect and process payment information according to their own terms, privacy policies, and security practices.
You are responsible for reviewing the privacy and security practices of any third-party payment processor before submitting payment information.
5. SMS, Calls, and Email Communications
If you provide your phone number, you agree that SolPeak Systems may contact you regarding your inquiry, audit, purchase, booking, service, proposal, support, or related next steps by phone call, SMS, or similar communication method.
SMS consent is optional and is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications by replying STOP. You may request help by replying HELP.
If we send marketing emails, you may unsubscribe using the unsubscribe link where provided or by contacting us.
Transactional, service-related, legal, security, payment, support, or account-related communications may still be sent when necessary to operate our business or provide requested services.
6. AI, Automation, and Third-Party Systems
SolPeak Systems uses software, AI tools, automation platforms, CRM systems, communication tools, analytics tools, calendar tools, payment processors, hosting providers, and other third-party service providers to operate our website and services.
Information you submit may be processed through third-party systems that help us provide lead capture, missed-call recovery, booking support, follow-up automation, customer communication, reporting, analytics, payment processing, and service delivery.
AI-assisted workflows may help draft responses, organize inquiries, route leads, summarize information, qualify requests, or support follow-up. AI-assisted workflows are not a substitute for professional medical, legal, financial, clinical, or emergency advice.
You are responsible for reviewing, approving, and supervising how any automation or AI workflow is used in your own business.
7. How We Share Information
We may share information with trusted third-party service providers that help us operate, support, and improve our business, including:
website hosting providers;
CRM and automation platforms;
email, SMS, phone, and chat providers;
calendar and booking tools;
payment processors;
analytics providers;
AI and software providers;
contractors, consultants, or service providers;
security, compliance, accounting, tax, legal, or business operations providers.
We may also disclose information when necessary to:
provide requested services;
process payments;
communicate with you;
comply with law, regulation, subpoena, court order, legal process, or government request;
protect our rights, property, users, customers, business, systems, or safety;
investigate fraud, abuse, security issues, or unauthorized activity;
enforce our terms, agreements, or policies;
complete a business transfer, merger, acquisition, financing, sale, restructuring, or similar transaction.
We do not sell personal information for monetary consideration. If our practices change, we will update this Privacy Policy and provide any required notice or opt-out rights under applicable law.
8. Cookies, Pixels, Analytics, and Tracking Technologies
Our website may use cookies, pixels, analytics tools, tracking technologies, and similar technologies to operate the site, understand user behavior, improve user experience, measure performance, support marketing, and improve our services.
These tools may collect information such as device information, browser information, pages visited, time on site, referral source, general location, and interactions with our website.
You can adjust cookie settings through your browser. Blocking cookies may affect certain website features.
9. Data Retention
We retain information only as long as reasonably necessary for business, operational, legal, accounting, tax, audit, security, compliance, support, dispute resolution, and service delivery purposes.
We may retain information for longer if required or permitted by law, needed to enforce our agreements, protect our rights, resolve disputes, maintain business records, or comply with legal obligations.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, internet transmission, email, SMS, chat, phone system, CRM, automation platform, AI tool, payment system, or storage method is completely secure.
We cannot guarantee absolute security. You submit information at your own risk.
11. Your Choices and Requests
You may contact us to request access, correction, deletion, restriction, or other handling of your personal information, subject to applicable law, identity verification, legal exceptions, and business recordkeeping requirements.
To submit a privacy request, contact:
We may need to verify your identity before responding to certain requests. We may deny or limit requests where permitted or required by law, including where information is needed for legal, security, accounting, fraud prevention, dispute resolution, contractual, or business recordkeeping purposes.
12. Nevada Privacy Rights
Nevada residents may submit a verified request directing us not to sell covered information, as defined by applicable Nevada law.
To submit a Nevada privacy request, contact:
SolPeak Systems does not sell personal information for monetary consideration.
13. California and Other State Privacy Rights
Depending on your location and applicable law, you may have additional privacy rights, including the right to request access, correction, deletion, portability, restriction, or opt-out of certain uses or disclosures of personal information.
Where applicable, we will honor valid privacy requests as required by law. We may require verification of your identity before processing certain requests.
14. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
15. Third-Party Links and Services
Our website may contain links to third-party websites, payment pages, calendar pages, forms, tools, platforms, social media pages, or services.
We are not responsible for the privacy practices, security practices, content, policies, or actions of third-party websites or services. You should review their privacy policies and terms before providing information to them.
16. Client Responsibility
Businesses that use our services are responsible for their own compliance with applicable laws, industry rules, professional obligations, privacy requirements, consent requirements, patient/client communication rules, advertising rules, and internal policies.
SolPeak Systems provides tools, workflows, recommendations, setup, and support, but does not guarantee that a client’s business operations, website, forms, communications, automations, marketing, intake, booking, or follow-up processes comply with all laws or industry-specific requirements.
Clients are responsible for reviewing and approving their own customer-facing messages, consent language, intake questions, booking workflows, disclaimers, privacy notices, and operational procedures.
17. No Guaranteed Results
SolPeak Systems may help improve lead capture, missed-call recovery, follow-up, routing, booking workflows, and operational visibility. However, results depend on many factors outside our control, including traffic quality, offer strength, pricing, staff responsiveness, business reputation, sales process, availability, third-party platforms, phone systems, booking systems, compliance requirements, and customer demand.
We do not guarantee any specific number of leads, calls, appointments, booked clients, revenue, conversion rate, return on investment, or business outcome.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after updates means you accept the revised Privacy Policy.
19. Contact Us
If you have questions about this Privacy Policy or your information, contact:
R&R EXCHANGE LLC
Operating under the SolPeak Systems brand
Reno, Nevada, United States
Website: https://solpeaksystems.com
Email: [email protected]
Phone: (775) 235-8428